The Kuda Bank are looking for Card Operations Interns who will be responsible for preparing, sorting, and dispatching cards to our customer’s through our delivery partners.
Interns will be responsible for:
- Receive card boxes from Secure ID
- Count the number of cards received and compare it with the data quantity(Ability to reconcile stocks or items).
- Each intern picks the states assigned to them and confirms using the name, address, and phone number, sorting according to regions.
- After confirmation, package the cards together and prepare them for the delivery partner
- Resolving customer complaints, and escalating issues, ensure resolution before closing conversations
- Tracking the status of cards delivered, yet to be delivered or in transit
- Communicate delivery issues with delivery partners